Last Updated: 7 June 2017. The electronic version of this policy is the approved and current version. Any printed version is uncontrolled and may not be current.
Protecting your privacy and confidentiality is fundamental to the way we care for people.
The Hands of Rescue performs many functions and provides a wide-range of services and programs across Australia and PNG. We will only collect personal and sensitive information that is necessary for us to carry out these functions and provide these services and programs. The type of information we may collect and hold varies depending on the purpose for which it is collected (as set out at paragraph 4 below) but may include (amongst others):
How we collect and store personal and sensitive information varies depending on the purpose for which it is collected but may include the collecting of:
We may keep copies of the above documents (in physical or electronic form, at our election) as is necessary to carry out our functions and provide our services and programs. All personal and sensitive information is securely stored at all times by us or an authorised external service provider and only authorised people will have access to the above documents and information.
We may collect, hold, use and disclose personal and sensitive information for purposes necessary to carry out our functions and provide our services and programs. Generally, these purposes include:
We are committed to maintaining your privacy and we will only use your personal and sensitive information for a permitted purpose for which we have collected the information.
You have the option of not identifying yourself or using a pseudonym when dealing with us in relation to a particular matter, unless we believe it is impracticable to do so in the circumstances. If you wish to deal with us in this manner, you must tell us in writing so that we can consider if your request is practicable.
If necessary to carry out our functions and provide our services and programs, we may need to disclose your personal and sensitive information to external service providers (such as information technology service providers, legal service providers, mailing houses, call centres, other community service providers, etc.). These external service providers are strictly prohibited from using your personal and sensitive information for any purpose other than the purpose for which you have given us your personal and sensitive information.
Otherwise, we will only share your personal and sensitive information in accordance with your express consent and instructions, as provided through the exclusions set out in the Australian Privacy Principles, or in accordance with the specific Privacy Notice provided to you by us at or near the time of collection of your personal and sensitive information.
We do not supply our database information to other marketing organisations not acting on our behalf.
The Hands of Rescue is an international organisation. While every effort is made to keep personal and sensitive information we hold in Australia only, in order to carry out our functions and provide our programs and services we may need to disclose personal and sensitive information to overseas recipients. In the unlikely event such disclosure is required it will generally involve disclosure to international territories of The Hands of Rescue and only to the extent necessary to carry out our functions and provide our programs and services.
You have the right to access your personal and sensitive information, subject to some exceptions allowed by law. If you would like to access or seek correction of your personal and sensitive information, please contact our Privacy Officer at the contact details below. For security reasons you will be asked to put your request in writing.
To enable us to verify your request we require you to advise the following:
There is no application fee for making a request to access your personal and sensitive information. While we do not normally charge for providing individuals with access to their personal and sensitive information, we reserve the right to charge you for our reasonable costs in complying with a request for access. These costs will not be excessive.
We are committed to protecting your privacy and upholding the Australian Privacy Principles. If you believe we have breached the Australian Privacy Principles please contact our Privacy Officer with your concerns at the contact details below.
We take all complaints very seriously and we will endeavour to respond to your complaint and address your concerns as soon as reasonably practicable.
The Hands of Rescue
PO Box 900
Toowong QLD 4066
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Information has been provided as complete and in good faith without any express or implied warranty and is subject to change and is as up-to-date as our resources permit.